Contact Centre Operator
Requirements
- Experience working in a call centre or in customer service
- Stress resilience, good communication skills, ability to listen
- Fluent Ukrainian
- Confident use of a PC and office software
- Knowledge of English is an advantage
Responsibilities
- Receiving and handling phone calls from candidates for service
- Providing initial advice on the terms of service and the selection process
- Working with the CRM system for tracking candidates
- Handling enquiries received by email and via messaging apps
- Passing information on application forms and scheduled interviews to recruiters
Terms
- Mobilisation until the end of martial law, or contract service
- Basic and specialist training as required
- Pay: base pay of UAH 21,000 + an additional bonus of UAH 30,000 — approximately UAH 51,000 – 55,000 per month in total, depending on the position and conditions of service
- Full social package
- Full provision of protective equipment and military property
- Opportunity to obtain combatant status (UBD)
Vacancy: Contact Centre Operator
Someone who has decided to find out about military service almost always starts by calling or leaving an application form. How that first conversation goes often decides everything that follows.
The Contact Centre Operator is the voice that answers. They explain the terms, answer questions, ease fears and hand the candidate over to a recruiter already prepared.
The work is clear and measurable: how many enquiries were handled, and how many of them made it to an interview. And every number is a person.
Who can become a Contact Centre Operator
No military experience is needed. This is one of the administrative positions with the lowest entry threshold — and at the same time one of the most important for recruitment.
What really matters:
- Ability to talk to people: calmly, kindly, without pressure
- Patience. Questions repeat, and each person has to be answered as if they were the first
- Attention to detail: application forms, data, agreed times — everything must be accurate
- Basic computer and CRM skills. We will teach you the rest
- Medical fitness — determined by the military medical board (VLK)
On the main question: this is a military position, and everyone goes through basic training. But you are hired to work in your profession.
How the operator differs from the community manager: the operator works in a private channel — calls, website application forms, email, CRM. The community manager works in the public space of comments and direct messages.
What a Contact Centre Operator does in the 141st SMB
In addition to what is described in the requirements above:
- Most questions are about the same things: age, health, contract, payments, transfers. They need to be answered confidently and consistently
- Some people call before they have made up their minds. The task is not to persuade them, but to explain honestly so that their decision is an informed one
- An application form from the website arrives tagged with the vacancy the person applied for — this helps the conversation
- Everything is recorded in the CRM: agreements, status, next step
How you will be trained
The path is the same for everyone: 51 days of basic military training, then the brigade adaptation course — 14–15 days with instructors who have combat experience.
For this position in particular, training becomes a working tool: someone who has been through the course themselves answers a candidate not from a script but from their own experience. You can hear it in their voice, and it is the best argument there is.
Tactical medicine is drilled until it becomes automatic. Our instructors' principle is short: the priority is to survive.
What you will be provided with
You will be fully kitted out: gear, protective equipment, a workstation and equipment.
You will not be on your own. The operator works hand in hand with recruiters and the community manager; difficult cases are passed on rather than left hanging.
What the terms include:
- Pay: base pay of UAH 21,000 and an additional bonus of UAH 30,000, approximately UAH 51,000–55,000 in total
- Full provision of gear, protective equipment and military property
- The social package provided for service members
- Opportunity to obtain combatant status (UBD)
Where you can grow
- Recruiter — the natural next step: you already know how to talk to candidates
- Senior operator — organising the work of the team
- Related roles — community management, administrative positions
- Professionally — experience working with people on a sensitive subject
In the 141st, competence and results count — not length of service.
Frequently Asked Questions
Logic and process: we answer the key questions about enlistment, training and status.
Apply for this positionWill I have to fight?
+This is a military position, and everyone goes through basic training. But you are hired to work in your profession.
Do I need contact centre experience?
+It is not required. You need the ability to talk to people calmly, patience and attentiveness. We will teach you how to work with the CRM.
What do candidates ask about most often?
+Age and health, contract terms, payments, the procedure for transferring from another unit, training timelines.
I have no military experience. Can I still join you?
+Yes. Most of our best specialists were civilians yesterday. What matters to us is your motivation. We’ll match a role to your skills: if you understand machinery — you’ll go to the mechanics; if you know electronics — to UAVs or communications. Everything military — we’ll teach you.
How long does training take before deployment to the unit?
+Every recruit completes Basic General Military Training (BGMT) at a training center. After that — additional specialized training depending on the chosen role. We send only the prepared to the line of contact — that is our core principle.
What happens after I fill out the form?
+Your application goes to the recruiting center. Within 24 hours our specialist will call — it’s not an interrogation, just an introduction and answers to your questions. If we’re a match, the brigade issues an official request and our liaison helps you get through the TRC and MMB as fast as possible.
Can I transfer to the 141st SMB from another unit?
+Yes, we consider transfers — including via the Army+ app. Fill out the form and select the status “Active service member” — a recruiter will advise on your real chances and the steps involved.
I am AWOL (SZCh). Can I join?
+The law allows a return to service. If you’re motivated to fight in a sound team — fill out the form and state your status honestly. Our specialists will advise you individually on legal ways to return. Confidentially.
Do you provide uniform and equipment?
+Yes. The brigade fully provides basic kit, body armor, helmets and weapons. Plus — thanks to a strong volunteer network, we have additional technological support: drones, EW, transport.
Similar positions
Didn’t find your role?
The brigade has more specialities than the site describes, and some roles are not written up yet. If yours is missing, fill in the form and tell us which position you are looking for. A recruiter will check what is open right now and answer straight.
Tell us which role you wantWhat happens after you apply
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01
A call within 24 hours
Your application goes to the recruiting centre and a specialist calls within a day. It is not an interrogation — just an introduction and answers to your questions.
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02
Interview and choosing a role
Together we look at what you can do and where it is most useful. If we are a match, the brigade issues an official request for your transfer.
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03
Enlistment office and medical board — with support
Our liaison helps you get through the enlistment office and the military medical board as fast as possible. You do not navigate the queues alone.
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04
Training first, then the unit
Basic general military training takes 51 days, followed by the brigade’s 14–15 day adaptation course with instructors who have combat experience. We send only prepared soldiers to the front line.